Southampton Football Club takes pride in the service and facilities we provide for disabled fans and their enablers.
We encourage you to contact us prior to your visit should you have any questions or need additional assistance. We are here to make your supporter experience as comfortable and enjoyable as possible.
If you or someone you know has a disability and would like to visit St Mary’s Stadium, please contact Khali or Daniel in our Supporter Relations team on 02380 711980/909
, or email firstname.lastname@example.org
Arrangements can also be made, subject to availability, for any fan suffering from a temporary disability (e.g. broken leg) which could affect their ease of access to and from the stadium.
Ticket booking line for disabled fans: 02380 718601
To purchase season or match Tickets at the disabled adult, senior or under-17 rates and qualify for a free enabler ticket, you must be in receipt of one of the following benefits:
- Middle or Higher Rate of Disability Living Allowance (DLA)
- Attendance Allowance (AA)
- Severe Disablement Allowance (SDA)
- War Disabled Pension
- Certificate of Visual Impairment (CVI 2003)
- Enhanced Personal Independence Payment (PIP)
We ask that evidence is provided to the Ticket Office on an annual basis – ideally in person by bringing along your documentation. Any questions relating to the criteria, or how you can provide evidence if you are unable to visit the Ticket Office at St Mary’s Stadium, please contact our Supporter Relations Team on 02380 711980/909
Disabled supporters that meet the above criteria also qualify for a free enabler ticket. Whilst our staff work hard to ensure a safe and pleasant matchday experience for all of our disabled supporters, the enabler is responsible for the needs of the disabled supporter and should accompany them on every visit to the stadium.
An enabler cannot gain entry to the stadium without accompanying the disabled supporter – any enabler wishing to attend the match without the disabled fan must upgrade their ticket at the Ticket Office prior to the match, paying the relevant price for that ticket.
If you are an enabler and you have any questions regarding your visit, or think you may need additional assistance in caring for a disabled supporter on matchday, please do not hesitate to contact our Supporter Relations Team on 02380 711980/909
At St Mary’s Stadium we have wheelchair accessible spaces in all stands:
Upper Tier - 52
Lower Tier - 104
Away Section - 14
We also have 98 seats in which visually impaired supporters can make use of our radios and headsets for full match commentary provided by Hospital Radio.
Ambulant disabled supporters are welcome to purchase a disabled ticket for any seat they feel is safe and appropriate. There are seats that have been reserved as seating more suited to ambulant disabled supporters. It comprises of a mixture of front-row seating for extra leg room, and aisle seats for ease of access.
To discuss your requirements and to ensure you have the opportunity to purchase a seat most suited to your needs, please contact our Supporter Relations Team on 02380 711980/909
In every stand and raised-deck area we have Accessibility Stewards that are dedicated to ensuring the safety and wellbeing of disabled fans visiting the stadium. They can be identified by the words ‘ACCESSIBILITY STEWARD’ on their high-visibility jackets. If you have any questions, concerns, or require assistance during your visit to St Mary’s on a matchday our team will be happy to help.
There are accessible toilets in every stand – for both right and left-hand transfer. We also have accessible facilities outside of the stadium near to the Ticket Office and the Megastore, which are available on match and non-matchdays.
Please note that most of our accessible toilets are fitted with RADAR locks and disabled supporters will need to bring their RADAR key to access these facilities.
If you do not have a RADAR key, these can be purchased from local councils, shop-mobility schemes and online through Disability Rights UK.
Disabled changing facilities:
Southampton Football Club is committed to improving disabled facilities at St Mary’s Stadium and in March began a full external audit of our accessibility provisions in consultation with Goss Consulting Ltd - a leader in equality, diversity and inclusion. As part of that review, in early July the club communicated its commitment to installing a disabled changing facility within the stadium. We now anticipate this being available in October 2016.
It is important to ensure that upgrades to our disabled facilities are well thought out, completed to a high standard and take into account the future needs of the building and its visitors. An important part of this process is consultation with fans, relevant organisations and experts in this field to ensure works undertaken improve the matchday and non-matchday experience for the widest range of fans and visitors, including those with accessibility needs.
Whilst this process is being completed our supporter relations team will continue to offer the alternative solution of a separate changing room with raised changing area which has been available since October 2015.
Disabled Dial-a-Ride Service
Southampton Football Club funds a Dial-a-Ride service through ‘One Community’ for disabled supporters who live in the city of Southampton. The membership of this service is completely free of charge to those attending first-team home matches at the stadium. For members with first-team match tickets, bookings can be made Monday to Friday and are subject to availability. Please ensure you book a minimum of three days in advance of the fixture.
For further details on Dial-a-Ride membership and how to book your matchday travel, please contact Daniel in our Supporter Relations team on 02380 711909.
Southampton Football Club welcomes assistance dogs, and we have fully assessed appropriate areas with help from organisations such as Guide Dogs for the Blind and Canine Companions.
We ask that you contact us as soon as possible so that we can assess your needs and that of your assistance dog, and ensure availability of seats. Please call your Disabled Liaison Officers on 02380 711980/909.
Disabled Car Parking
Disabled car parking for home fans at the stadium for Premier League fixtures is currently sold out.
Enquiries relating to seasonal car parking for league matches should be directed to our Operations team on 02380 727785.
To book a disabled parking space for a cup match, please contact Daniel in our Supporter Relations team on 02380 711909, who will allocate parking on a first-come first-served basis.
A “drop off and pick up area” is available for Blue Badge Holders. This is situated outside the Main Reception area, adjacent to the Ted Bates statue.
Access is via Chapel Road and Granville Street to the south of the stadium. This facility is available for vehicles displaying a blue disabled badge and is strictly for set down purposes up to two hours prior to the match and again for pick up purposes for up to one hour after the final whistle. Please be aware that any vehicles parking in this area are likely to be towed away.
Powered wheelchairs and scooters can be used in all wheelchair accessible spaces – please advise our Ticket Office staff at the time of your purchase that you require a wheelchair space.
We ask that you remain in your powered wheelchair or scooter for the duration of your visit, as we do not have storage facilities available.
Please ensure that your powered wheelchair or scooter is fully charged for the duration of your visit to St Mary’s, including the journey to and from the stadium.
There are six disabled parking spaces available to away disabled supporters on a first-come first-served basis. These are subject to a £6.00 charge which is payable upon arrival on the matchday.
If you have any questions or to book a space* please contact Daniel in our Supporter Relations Team on 02380 711909.
*There are visiting teams that prefer to allocate parking using their own criteria, and in these cases you should contact your Club DLO
Visiting supporters who are Visually Impaired do have the opportunity to use a DAB digital radio whilst at St Mary’s. If you would like to take up the opportunity to hire one when at St Mary’s please contact our Disabled Liaison Officer via the Supporter Relations department on 02380 711909 to book.
Saints Disabled Supporters Association
Southampton is pleased to work with the SDSA to ensure an ongoing dialogue with our disabled fans. The association welcomes contact with disabled Saints fans and for further information call 07866 150784
or click here
to find out more.
The Saints Foundation operates the Saints Ability programme offering football coaching opportunities for young people and adults with disabilities. If you would like further information on the work of the Foundation please click here