Accessible Ticketing Information
The ticketing policy for Disabled supporters has been benchmarked around Premier League clubs with the sole aim of achieving a fair and consistent approach to ensure the stadium’s facilities are made available to those supporters who need them most.
The purchasing of Accessible Tickets on a seasonal or matchday basis from Southampton Football Club is based on the following policy:
Supporters must be in receipt of one of the following:
- Middle or Higher Rate of Disability Living Allowance (DLA)
- Attendance Allowance (AA)
- Severe Disablement Allowance (SDA)
- War Disabled Pension
- Certificate of Visual Impairment (CVI 2003)
- Enhanced Personal Independence Payment (PIP)
Evidence must be supplied at the Ticket Office on an annual basis.
Any supporter who is in receipt of any of the above is entitled to claim a Season or Match Ticket at the Disabled Adult, Senior or Under-17 rates and will also qualify for a free Enabler ticket. Please note the Enabler is responsible for the needs of the Disabled supporter, therefore the Enabler should accompany the Disabled supporter at all times when visiting the Stadium.
The Enabler cannot gain entry into the ground without accompanying the Disabled supporter. Any Enabler attending a match without the designated Disabled supporter must upgrade their ticket at the Ticket Office prior to the match at the relevant price.
All supporters applying for a Season or Match ticket will need to supply proof of their entitlement by producing the letter or certificate of confirmation outlined above at the point of sale.
Tel: 02380 718 601
Disabled Facilities at St Mary’s for home supporters
- 52 Upper Tier Wheelchair Spaces
- 104 Lower Tier Wheelchair Spaces
- 98 Seats for Visually Impaired* (radios and headsets are provided for full match commentary by Hospital Radio broadcasting).
Enablers with supporters on the raised Wheelchair decks will have access to concourse areas for half time refreshments. If a Disabled supporter comes without an Enabler a designated steward may assist with the purchase of refreshments for the Disabled supporter.
Please note that all accessible toilets are fitted with RADAR locks and disabled supporters will need to bring their RADAR key to access these facilities.
If you do not have a RADAR key, these can be purchased from local councils, shop-mobility schemes and online through Disability Rights UK. Please click here
for more information.
Disabled Dial-a-Ride Service
Southampton Football Club funds a Dial-a-Ride service through One Community for disabled supporters who live in the City of Southampton. The membership of this service is completely free of charge to those attending first-team home matches at the stadium. For members with first-team match tickets, bookings can be made Monday to Friday are on a first-come first-served basis and are subject to availability. Please ensure you book a minimum of three days in advance of the fixture.
For further details on Dial-a-Ride membership and how to book your matchday travel, please contact our Supporter Relations team on 02380 711909.
Disabled Car Park Facilities
Disabled car parking is limited at St Mary’s Stadium and where available are supplied on a seasonal basis to Season Ticket Holders. A blue disabled badge “drop off and pick up area” is available. This is situated outside the Main Reception area, adjacent to the Ted Bates statue.
Access is via Chapel Road and Granville Street to the South of the Stadium. It should be noted that this facility is only available for vehicles displaying a blue disabled badge and is strictly for set down purposes up to 2 hours prior to the match and again for pick up purposes for up to 1 hour after the final whistle. Any vehicles parking in this area are likely to be towed away.
All parking enquiries should be made via the Supporter Relations team on 02380 711909.
Each visiting club to St Mary’s Stadium receives an allocation of tickets for their supporters. Situated in the Northam Visiting Stand the maximum capacity for disabled fans is:
- 14 Lower Tier Wheelchair Spaces
All enquiries for tickets should be made via the Supporter Relations team on 02380 711909.
Visiting supporters who are Visually Impaired do have the opportunity to use a DAB digital radio whilst at St Mary’s. If you would like to take up the opportunity to hire one when at St Mary’s please contact our Disabled Liaison Officer via the Supporter Relations department on 02380 711909 to book.
Away Supporters Car Park Facilities
There are 6 places available to away disabled supporters on a first come first served basis and are payable upon arrival on the Matchday. All parking enquiries and bookings should be made with the Operations team.
Saints Disabled Supporters Association
Southampton FC is pleased to work with the SDSA to ensure an ongoing dialogue with our disabled fans. The association welcomes contact with disabled Saints fans and for further information call 07866 150 784 or click here
to find out more.
The Saints Foundation operates the Saints Ability programme offering football coaching opportunities for young people and adults with disabilities. If you would like further information on the work of the Foundation please click here
Please direct any questions, requests or feedback regarding any aspect of your supporter experience to our Supporter Relations team on 02380 711909.