The Supporter Services Department was formed in 2007 and has been very busy and productive since then...

Under the leadership of Head of Supporter Services, David Luker, this department is fully responsible for all front-facing aspects of the club which include ticketing and Stadium Reception plus all customer feedback/complaints responses.

The aim of the department is to ensure that supporters are involved as much as possible with issues such as ticket pricing (as seen so successfully this year) and that they have a set department they can speak to if they have issues. Set up directly for this purpose was the Supporter Charter. Click for theSupporter Charter 2009/10

The Supporter Charter is certainly one of the more ambitious within Football and is the Club setting in stone what each supporter can expect from their club, and what they can do if they have an issue, a complaint or just feedback. Going forward, The Club will be introducing a comprehensive customer service training programme for all staff members and we are very confident that this will be noticeable. Working alongside this will be our desire to ensure that our supporters have access to material to provide feedback at games, at the ticket office, at reception and in the Megastores. Listening to our supporters is vital should we wish to progress, and we are taking this process very seriously.

Feedback can be provided (with a guaranteed response within 7 days (max)) using the following Feedback form.