Southampton Football Club - 2014/15 Ticketing Policy
Tickets for our home Barclays Premier League fixtures will typically go on sale four weeks before the game is played. Tickets are available to purchase online at saintsfc.co.uk, by telephone on 02381 780 780 or in person from the Ticket Office. Sale dates may vary, however all ticket news will be released via the Club’s official channels as and when it is available.
For Category A games, tickets will only be offered to supporters with a previous purchase history, and will be limited to one ticket per Customer Number. For the 2014/15 season, in the first instance tickets will go on sale to supporters who have purchased tickets for at least one home fixture from the current season.
For Category B and C games, while supporters are able to purchase more than one ticket against their Customer Number, we would always advise that the Customer Number of each attending supporter is provided at the point of sale. There will be a maximum of four tickets that can be allocated to any one Customer Number. As purchases cannot be applied to different accounts retrospectively, purchasing more than one ticket against an individual Customer Number could affect your chances of obtaining tickets for the higher profile fixtures.
Supporters wishing to sit in the Family Stand may only do so if accompanied by a Child. Tickets in the Family Stand are sold strictly on a maximum ratio of two Non-Juniors per every one Child (Under-17 or Under-11). For the purpose of calculating the ratio, Adults, Over-65s and 17-21s are treated the same, and therefore must be accompanied by a Junior in order to sit in this area. For instance, three Adults and one Under 17 would not be able to purchase in this area, but three Adults, one Over 65 and two Under 17s would.
For any home Cup ties, the Club will offer an exclusive period for Season Ticket Holders to purchase tickets in advance of General Sale. Depending on the fixture, not all areas of the Stadium may be offered for sale; however we will notify all supporters of which Blocks are available to purchase when the ticket information is released.
All tickets purchased from Southampton Football Club are for the use of Home supporters only. Any Away fan that purchases tickets for the Home sections of the ground risks having the tickets confiscated and no refund offered.
We offer Concessionary tickets for those supporters aged 65 and over and Young Adults aged 17-21, as well as Under-17 tickets. Under-11 tickets are only available when purchased with a full paying Adult, and will be offered as part of an Adult and Under-11 Pair.
As per the Ground Regulations, no supporter under the age of two years old will be permitted entry to the Stadium. Any child aged two or three will only be admitted providing that they can support themselves unaided in a seat. The final decision on matters of entry on matchday lies with the Safety Officer.
Refunds will only be made in accordance with the Ticket Terms and Conditions. Tickets will only be refunded if they are received by the Club more than 48 hours prior to Kick Off, and are subject to a cancellation fee of £2.00 per ticket. Refunds cannot be accepted for games that have been declared a sell-out.
Home Games are split into three categories as follows:
Category A games
Category B games
Queens Park Rangers
West Ham United
Category C games
West Bromwich Albion
We offer a reduced ticket price in all areas of the Stadium for supporters who meet the Club’s criteria for Disabled Tickets. The first time that Disabled Tickets are purchased, we require one of the following documents to be provided to the Ticket Office to prove your eligibility:
- DLA (Middle or Higher rate)
- PIP (Higher rate)
- Certificate of Visual Impairment (CVI)
- Attendance Allowance (AA)
- War Pension
All supporters who meet the above criteria are entitled to one carer ticket free of charge when purchasing a Disabled Ticket.
Currently, we are unable to offer Disabled Tickets online, however we do have a dedicated Disabled Ticketing line on 02380 718601 which can be used to purchase tickets.
Tickets for away games will usually go on sale three-to-four weeks before the game is played, and will first be offered to Season Ticket Holders who have attended a certain number of away games from this or last season. The numbers involved will vary from game to game, but will be published with the ticket sales information approximately four-to-five weeks before the game.
When on sale to Season Ticket Holders, tickets will only be sold at the relevant rate of the Season Ticket Holder. For example, an Adult Season Ticket Holder is only entitled to an Adult match ticket, an Under-17 Season Ticket Holder is only entitled to the appropriate Junior ticket offered by the away club and so on. Junior Season Tickets cannot be used to purchase away Adult match tickets under any circumstances.
All tickets for Away games are strictly limited to one ticket per qualifying Customer Number, irrespective of whether or not the game makes General Sale.
Depending on the allocation received by the Club, for certain fixtures no refunds will be accepted. This will be advertised in the ticket sales information when it is published.
The following fees are applicable to all tickets purchased:
- Online: £1.00 booking fee per ticket
- Telephone: £2.50 booking fee per ticket
In addition, the following fees apply:
- Matchday Premium: a £2.00 surcharge will be applied to all tickets bought on the day of the game
- Forgotten Season Tickets: There will be a £5.00 fee to reprint a ticket for the match
- Forgotten/Lost Match Tickets: There will be a £5.00 fee to reprint a match ticket
- Lost Season Tickets: There will be a £25.00 fee to reprint all lost Season Cards
If a Season Ticket is stolen, on production of a Crime Reference Number issued by the Police, the £25.00 reprint fee will be waived.